Terms & Conditions

Effective Date: 2 September 2026

Welcome to Ethosart.

These Terms & Conditions govern your use of the Ethosart website and your purchase of products from us, including personalised gifts, custom apparel, printed products and original artwork.

By accessing or using our website, placing an order or purchasing a product from Ethosart, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

1. ABOUT ETHOSART

Ethosart is a creative brand specialising in printing, personalised products, custom apparel and original artwork.

We create products designed to combine creativity, personal expression and everyday functionality.

Our products may include personalised items such as:

Tumblers
Mugs
Sports bottles
Apparel
Golf shirts
Gift sets
Custom printed products
Original artwork

2. USE OF THE WEBSITE

You agree to use the Ethosart website only for lawful purposes.

You may not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to the website or its systems.
Copy, reproduce or distribute website content without permission.
Interfere with the operation or security of the website.
Submit false or misleading information.
Use another person’s personal or payment information without authorisation.

Ethosart reserves the right to restrict or terminate access to the website where there is reasonable cause to do so.

3. PRODUCT INFORMATION

We make every reasonable effort to ensure that product descriptions, photographs, prices, colours and specifications displayed on the website are accurate.

However, slight variations may occur due to:

Screen and monitor settings
Lighting conditions when photographs are taken
Printing processes
Product manufacturing variations
The nature of personalised or handmade products

Product images are intended to provide a representation of the product. The actual product may vary slightly from the image displayed online.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Ethosart reserves the right to:

Limit quantities available for purchase.
Discontinue products.
Change product designs or specifications.
Temporarily remove products from sale.

If you have placed an order for a product that subsequently becomes unavailable, we will contact you and discuss an appropriate solution, which may include a replacement, alternative product or refund where applicable.

5. PRICES

All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

Ethosart reserves the right to change prices at any time. However, the price applicable to your order will generally be the price displayed at the time you complete your purchase, subject to correction of genuine pricing errors.

Where a pricing error occurs, we will contact you before processing the order where reasonably possible.

6. ORDERS

When you place an order through the website, you are making an offer to purchase the selected products.

An order is subject to:

Product availability
Successful payment or agreed payment arrangement
Accurate customer information
Acceptance by Ethosart

Ethosart reserves the right to decline or cancel an order in circumstances such as suspected fraud, incorrect pricing, unavailable stock or technical errors.

Where an order is cancelled after payment has been received, an appropriate refund will be processed where applicable.

7. PERSONALISATION & CUSTOMISATION

Selected Ethosart products can be personalised with:

Names
Photographs
Logos
Messages
Custom artwork
Personal designs
Colours
Sizes
Other customer-selected options

Customers are responsible for ensuring that all information submitted for personalisation is accurate and correct.

This includes:

Spelling
Names
Dates
Contact information
Photographs
Logos
Artwork
Messages
Design instructions
Sizes and colours

Ethosart will generally produce the product according to the information supplied by the customer.

We cannot be held responsible for errors resulting from incorrect information supplied by the customer.

8. CUSTOMER-SUPPLIED CONTENT

Where you upload or provide photographs, logos, artwork, text or other material for customisation, you confirm that you have the necessary rights or permission to use that material.

You must not submit content that:

Infringes another person’s copyright or intellectual property rights.
Contains unlawful or fraudulent material.
Contains offensive or inappropriate material.
Uses another person’s photograph or personal information without permission.
Violates applicable laws or regulations.

Ethosart reserves the right to refuse a customisation request where the submitted content is inappropriate, unlawful or reasonably appears to infringe another party’s rights.

9. DESIGN APPROVAL

Where Ethosart provides a digital design proof or preview for approval, customers are responsible for carefully checking the proof before approving it.

Customers should verify:

Spelling
Names
Dates
Images
Logos
Colours
Layout
Product details

Once a design has been approved and production has commenced, changes may not be possible.

10. PERSONALIsED PRODUCTS AND CANCELLATIONS

Because personalised and customised products are produced specifically for the customer, cancellations or changes may not be possible once production has started.

Customers should contact Ethosart as soon as possible if they wish to change or cancel an order.

Any cancellation will be considered in accordance with applicable law and our Refunds & Returns Policy.

11. PAYMENT

Ethosart accepts the payment methods displayed during the checkout process.

These may include:

Credit Card | Debit Card | Bank Transfer

Orders will generally only be processed once the required payment has been successfully received or confirmed.

Ethosart does not store complete payment-card details on its own systems where payment processing is handled by an authorised third-party payment provider.

12. BANK TRANSFER PAYMENTS

Where payment is made by bank transfer, customers may be required to provide proof of payment.

An order will only proceed once payment has been verified.

Ethosart is not responsible for delays caused by incorrect banking information supplied by the customer or delays within the banking system.

13. DELIVERY & SHIPPING

Ethosart delivers nationwide across South Africa through selected delivery partners.

These may include:

PAXI
The Courier Guy
PostNet

Estimated delivery time is generally 7–14 days.

Delivery times may vary depending on:

Product availability
Personalisation requirements
Production time
Delivery destination
Courier schedules
Public holidays
Unforeseen circumstances

Shipping costs are paid by the customer and are calculated according to the selected delivery method, parcel size/weight and destination.

14. DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address.

Ethosart cannot be held responsible for delays or additional costs resulting from:

Incorrect addresses
Incomplete addresses
Incorrect contact details
Failure to respond to courier communications
Failure to collect a parcel
Unsuccessful delivery attempts caused by the customer

Where an order is returned because of an incorrect address or failure to collect it, additional delivery charges may apply.

15. INSPECTION OF ORDERS

Customers should inspect their order as soon as reasonably possible after delivery.

If an order arrives damaged, defective or incorrect, please contact Ethosart within 48 hours of delivery and provide photographs of the product and packaging where applicable.

Please refer to our Refunds & Returns Policy for the full process.

16. REFUNDS & RETURNS

Returns, refunds and exchanges are governed by our Refunds & Returns Policy.

The policy covers:

Eligible returns
Change-of-mind returns
Damaged products
Incorrect products
Defective products
Personalised products
Custom products
Original artwork
Exchanges
Return shipping

Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot lawfully be excluded under applicable South African consumer protection legislation.

17. ORIGINAL ARTWORK

Ethosart offers original mixed-media artworks created using techniques including charcoal and soft pastel.

Original artworks are unique pieces and may therefore differ slightly from digital images displayed on the website.

Customers should carefully review:

Artwork dimensions
Materials
Images
Description
Price
Availability

before completing a purchase.

Specific return conditions may apply to original artwork. Please refer to the Refunds & Returns Policy.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on the Ethosart website is owned by or licensed to Ethosart.

This includes:

Logos
Brand elements
Artwork
Designs
Product images
Photographs
Graphics
Text
Website layouts
Marketing material

You may not reproduce, modify, distribute, sell or commercially exploit Ethosart content without prior written permission.

19. ORIGINAL ETHOSART DESIGNS

Ethosart creates original designs for its products and apparel.

Purchasing a product does not transfer ownership of the underlying artwork, design or intellectual property to the customer unless expressly agreed in writing.

Customers receive the physical product purchased but do not automatically receive copyright or other intellectual-property rights in the underlying design.

20. CUSTOM DESIGNS AND CUSTOMER CONTENT

Where a customer supplies their own logo, photograph, artwork or design for printing, the customer remains responsible for ensuring that they have permission to use the material.

The customer grants Ethosart permission to use the supplied material solely for the purpose of fulfilling the customer’s order.

21. CORPORATE & BULK ORDERS

Ethosart may accept bulk or corporate orders for businesses, organisations, teams and events.

Additional terms may apply to bulk orders, including:

Minimum quantities
Production timelines
Design approval
Payment requirements
Delivery arrangements

These terms will be communicated to the customer before the order is confirmed where applicable.

22. WEBSITE AVAILABILITY

Ethosart aims to keep the website available and functioning correctly but cannot guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable due to:

Maintenance
Technical issues
Hosting problems
Software updates
Security measures
Circumstances beyond our reasonable control

23. THIRD-PARTY SERVICES

Ethosart may use third-party service providers for services such as:

Payment processing
Courier and delivery
Website hosting
Email communication
Online analytics
Other operational services

Third-party services may have their own terms and privacy policies.

Ethosart is not responsible for the independent operation of third-party platforms, although we will take reasonable steps to work with service providers to resolve issues relating to your order.

24. LIMITATION OF LIABILITY

Ethosart will take reasonable steps to provide accurate information and quality products.

To the extent permitted by applicable law, Ethosart will not be responsible for losses arising from circumstances beyond our reasonable control.

This may include delays caused by:

Courier companies
Banking institutions
Internet or website outages
Natural disasters
Strikes
Public disturbances
Power failures
Government restrictions
Other events beyond our reasonable control

Nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.

25. PRIVACY & PERSONAL INFORMATION

Ethosart may collect and process customer information required to:

Process orders
Process payments
Arrange delivery
Communicate with customers
Provide customer support
Improve our products and services

Personal information will be handled in accordance with our Privacy Policy and applicable South African data-protection legislation.

26. MARKETING COMMUNICATIONS

Where you choose to subscribe to our newsletter or marketing communications, Ethosart may send you information about:

New products
New artwork
Promotions
Special offers
Events
Brand updates

You may unsubscribe from marketing communications at any time using the available unsubscribe option or by contacting us.

27. CHANGES TO THESE TERMS

Ethosart reserves the right to update or amend these Terms & Conditions from time to time.

Any updated version will be published on this website with a revised effective date.

Customers should review the Terms & Conditions periodically.

The version applicable to an order will generally be the version in effect at the time the order is placed, subject to applicable law.

28. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law and the appropriate dispute-resolution mechanisms available to the parties.

The Consumer Protection Act recognises consumer rights and places restrictions on unfair, unreasonable or unjust contractual terms, so this section should not be interpreted as preventing a consumer from exercising rights available under applicable legislation.

29. SEVERABILITY

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the extent necessary, while the remaining provisions will continue to apply.

30. ENTIRE AGREEMENT

These Terms & Conditions, together with the Refunds & Returns Policy, Privacy Policy, Delivery & Shipping Policy and any other policies published on the Ethosart website, constitute the terms governing your use of the website and purchase of products from Ethosart, subject to applicable law.

31. CONTACT US

If you have questions about these Terms & Conditions, your order or our policies, please contact us.

ETHOSART

Email: sales@ethosart.co.za
Phone/WhatsApp: 069 208 5844 / 067 173 0775
Website: www.ethosart.co.za

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